- Frequently Asked Questions
1. Where your warehouse located?
- Netherland Warehouse ------ Shipping fast to EU countries, Only stock hot sale batteries and adapters
- UK Warehouse-----Shipping fast in UK, Only stock hot sale batteries and adapters
- German Warehouse------Shipping fast in German, Only stock hot sale batteries and adapters
- France Warehouse------Shipping fast to in France, Only stock hot sale batteries and adapters
- Spain Warehouse------Shipping fast to in Spain, Only stock hot sale batteries and adapters
- Italy Warehouse------Shipping fast to in Italy, Only stock hot sale batteries and adapters
- USA Warehouse----Shiping fast in USA, Only Stock hot sale batteries and adapters
- Canada Warehouse----Shiping fast in Canada, Only Stock hot sale batteries and adapters
- AU Warehouse---------Shipping fast in Australia, only stock hot sale batteries and adapters
- HongKong Warehouse------Our main warehouse where stock more than 18000 types replacement / Original batteries and AC Adapters. Shipping out the next day.
- Notice: As battery and ac adapter are more than 40000 types, we can't stock all the item on local warehouse, If the item is out of stock in the local warehouse, we will send it from our Hongkong warehouse. so if you need it very urgently, please contact us first, or please contact other local shop that can offer you this item in a short time.
2. Why your main warehouse in HongKong?
- As you know, china offer 95% batteries and chargers for the world, we find hongkong is a every good place to wholesale items from the original factory, and it is very easy to help our customer find any battery or chargers they need aslo.
- By Hongkong air post, customer can recieve the item in a short time.
3. When i can receive my items?
- From local warehouse 2~4 days
- From Hongkong Warehouse to Netherlands 3~14 days
- From Hongkong Warehouse to other EU Country 3~15 days
4. I didn't receive my item yet, could you help me?
- Please get the tracking information by one click, https://www.replacement-laptop-battery.info/track-order.html
- If the email told you that your item was sent out aready, just seach with the tracking number on the url or just wait for a few days.
- If the email told you that your package is not sent out after 3 days, please contact us to get more informaiton .
5. Why my item isn't sent out?
- We didn't recieve money from your order.
- Your address informaiton may not corerct, (We use google map to check your shipping address again, if it is not most the same, we will send you a email to let you help check again)
- We can't sure the item you ordered is the correct one for your laptop.We will send you a email to let you help us check for the second time. The best way is tell us original item part number and your laptop model when place order.
- The item you ordered is just out of stock and need wait for more days.
6. Will the item be tested before sent out?
- Yes, all the items will be checked and tested carefully before sent out.
7. The item i received is not working with my laptop, could you help me?
- Please don't worry, just show us some picture to help us get more informaiton about it.
- If the battery is can't set in your laptop, that means you may have buy a wrong item, just show us one picture of your original battery and tell us the laptop model, we can help you exchange for it.
- If the ac adapter can't plug in your laptop, that means you may have buy a wrong charger, you need show us some picture of your original ac adapter or your laptop, then we can help you exchange for a correct one.
- If the item can set in your laptop and you 100% sure the item recieved form us is not working, please offer some picture that can prove it is can't charger or offer power, then we can help you exchange it or get refund. Our gole is customer 100% satisfied.
8. The item i received is not the part number what i ordered, can i repace it?
- Please note, different factory have different part number even it is the same battery or charger. The are some factor like the company of production, the date of production, the eare of production, the shape of the item etc will effect the part number. So, if the part number of this item is stop making for many years, it is vey kind of you can understand that we can't offer you the same part number you need.
- We can't list all the Compatible part number on one item, also can't list one part number as one item sale on our site, or it will be very complicated for a customer who just need a item which can be used.
- But if you tell us the original part number and your laptop model when you placed order, we will take precedence offer you the same part number if we have it in stock.
- Please understand that If we don't have the same one, We will refused your request.
9. How can i return this item or get refund?
- It is very easy to return the item you don't need or get refund, just contact us to get a return number and the return address, send it out and show us some pircture that can prove you have return it . you will get refund in 1 min when we have checked the picture.
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